Business Analysis


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Business Analysts play a critical role in the success of a project. Business Analysts are responsible for requirements development and requirements management. 

Solutions often include a systems development component but may also consist of process improvement or organizational change. 

Business analysis New Horizons

Business analysts are a key facilitator within an organization, acting as a bridge between the client, stakeholders and the solution team.

Whether you are new to business analysis or interested in earning your Certified Business Analysis Professionals (CBAP) certification from the International Institute of Business Analysis (IIBA), the Center for Leadership and Development can help you acquire the skills you need.


  • Business Analysis Essentials
  • Strategic Business Analysis
  • Writing Effective Business Cases Requirements (Gathering, Analysis, Writing, and Managing)
  • Process Modeling Using BPMN
  • Managing and Communicating Requirements for Projects
  • Agile Project Management Root Cause Analysis
  • Business Process Improvement
  • User Acceptance Testing Foundation in Business Analysis
  • Certification CBAP Exam Preparation

Complimentary Skills & Knowledge

  • Lean Six Sigma
  • ITIL
  • Project Management
  • SQL
  • Data Analysis
  • Data Visualization
  • .NET
  • Python

Essential Skills for Business Analysis


  • Thinking with Critical Insight
  • Expanding Your Sphere of Influence
  • Expanding Your Emotional Intelligence
  • Communicating Across Your Organization
  • Developing Successful Interpersonal Skills
  • Writing for the Business Professional Building
  • Successful Work Relationships

Dr. Jay is truly amazing...

"This is the first online course where I actually was able to learn positive tips to truly help me when it comes to presenting to my customers. Also, Dr. Jay was so helpful and truly empowering. I am impressed with his ability to connect with each of us in the class. Awesome teacher!"

Every company should have a
Customer Service Training Program...

"Good experience with Jason over the past few days. All companies should have a Customer Service training program that is conducive to their environment. Companies need to be customer service orientated otherwise, they won't have a clientele."

Simply ... Fantastic ...

"Jason was fantastic. He encouraged participation, gave real world examples. He also remembered each of the participants, and used his knowledge of them to draw conclusions for the examples he was speaking of. One of the best New Horizons trainers I've had."

Lots of good topics...

"The sections on building credibility and reputation were most meaningful to me. Jason did a great job of presenting the information and keeping everyone engaged."

Communication for Results...

"I took away the difference of individuals and how impactful it is to learn to communicate in a different way to others that will drive results and better outcome."

Engaging, Encouraging, Excellent, Available...

"Jason is an AWESOME instructor. He is engaging, encouraging, available and worked through the course at the perfect pace. Jason does an excellent job getting to know his students and providing feedback and suggestions based on what he knows and has learned about this. Jason's style is easy-going, easy to follow, and natural. The course content is great, the dialogue is great, and I truly believe even the most seasoned presenter would benefit from this course. Excellent in every way!"

So many TOOLS!

"All of the 'tools' that I have now allows me to do my job more efficiently and I feel as though I will be more productive!"

Group Discussion Strategies...

"The group discussions were very helpful in learning how to apply different strategies in similar situations."